We’ve gathered answers to the most common questions to help make your shopping experience as easy and clear as possible. Here you’ll find information about ordering, customization, shipping, and care. If you don’t see your question here, feel free to contact us — we’re always happy to help.
Due to the custom and personalized nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.
However, if your item arrives damaged, defective, or there is a mistake due to our error, please contact us within 3 days of delivery. Include your order number and clear photos of the issue so we can review and resolve the situation.
All products from VIPwithCarrie are custom-made and personalized according to the information provided at checkout. Because of the personalized nature of our products, all sales are final.
Please double-check all spelling, names, dates (if you paid for these extra services), and customization details before submitting your order. VIPwithCarrie is not responsible for errors provided by the customer during the ordering process.
Orders are processed and created after payment has been received. Processing times may vary depending on order volume and customization requirements.
Once your order has shipped, you will receive tracking information via email. Delivery times may vary depending on the shipping carrier and destination.
VIPwithCarrie is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.
*Incorrect Shipping Information*
Please ensure that your shipping address is correct before placing your order. VIPwithCarrie is not responsible for orders shipped to an incorrect address provided by the customer.
If a package is returned due to an incorrect address, the customer may be responsible for additional shipping costs to resend the order.
Our products are proudly manufactured in the USA. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. If you happen to be in the Billings, Montana area you may pick up locally and save on shipping entirely.
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